Introduction of service
Receive and forward complaints regarding civil aviation affairs from public.
Service target and eligibility criteria
A person who wishes to express any comment or opinion on Macao’s aviation and the Civil Aviation Authority.
Result
Upon receipt of a comment or complaint, the authority will forward the case to the involved operator and request them to reply to the individual directly. Upon completion of forwarding the case, the authority will inform the individual about the forwarding process and contact information of the involved operator will be provided for follow-up. If the case is in relation to aviation safety, the authority will conduct an investigation and reply to the individual once the investigation is concluded.
Methods of Inquiry
The Civil Aviation Authority of Macao Special Administrative Region (CAA)
Address: Alameda Dr. Carlos D’Assumpção, Centro Comercial Cheng Feng 336342, 18 Andar F, Macau
Tel: (853) 2851 1213
Fax: (853) 2833 8089
Email: aacm@aacm.gov.mo
https://www.aacm.gov.mo