11 services available at 3 counters at Zone K, 2F
In accordance with the Macao SAR government’s vision to provide one-stop services, on 3 November 2015, the Immigration Department of the Public Security Police Force is opening three counters at Zone K, 2/F, Centro de Serviços da RAEM, Rua Nova da Areia Preta. With 11 service items available at our new service point at the Macao Peninsula, more convenient administrative services will be provided to the public. We hope that by setting up the new service point, the public can go through other government procedures and the application and collection services related to the Immigration Department at around the same time at the same location. The new service point will also help in easing the great demand for services at our Immigration Department Office Building at Pac On, Taipa, hence shortening the waiting time of the applicants. In order to ensure our service quality and maintain good waiting order at the service point, a daily service quota will be set for the following two services upon service demand assessment: 1. Receipt of Residence Authorization for persons granted Residence Authorization by the Trade and Investment Promotion Institute 2. Renewal (or reposition) of Non-resident Worker’s Identification Card for professional non-resident workers and domestic helpers For the above 2 service items, applicants can make an online appointment at www.iacm.gov.mo/booking/ or get a tag at our service point. As for the remaining 9 service items, applicants will have to wait for their turn by getting a tag at the service point. Applicants who have made an online appointment should arrive at our service point with all the necessary documents before the appointed time and wait for their turn after getting an appointment tag. The Centro de Serviços da RAEM opens from 9am to 6pm (no lunch break) from Monday to Friday. The Immigration Department Office Building will continue to provide the 11 application and collection services. However, at this stage, the certificate or document applied can only be collected at the same location where the application is submitted. For more information regarding the above services, please feel free to visit our website or call the Immigration Department at 2872 5488. We will constantly review and optimize the operation of the new service point. In addition, we will study the feasibility of providing more service items in the future and seek to enhance cooperation with other government departments, especially in the areas concerning residence and non-resident workers, so as to provide more comprehensive one-stop services to the public at the Centro de Serviços da RAEM. The 11 service items available at the new service point are as follows: Application and Collection 1. Statement to prove the applicant is in application procedure 2. Certificate to prove the document is copied from the applicant's dossier 3. Certificate of limit of stay granted in "Authorization to Stay" 4. Certificate of record of "Special Authorization to Stay" for foreign students 5. Certificate of China resident's employment status in Macao 6. Certificate of personal entry and exit movement record (the certificate can be collected at this service point if the application is made through self-service kiosk) 7. Other certificates issued based on information in dossier 8. Receipt of Residence Authorization for persons granted Residence Authorization by the Trade and Investment Promotion Institute 9. Renewal (or reposition) of Non-resident Worker’s Identification Card for professional non-resident workers and domestic helpers 10. Reissue of password slip of Non-resident Worker’s Identification Card Collection 11. Residence Certificate for “PRC Permit for Travelling to and from Hong Kong and Macao” holders granted Residence Authorization
