Consumer Council starts 2nd phase on-site evaluation on ‘Certified Shops’

Consumer Council started its second phase of on-site evaluation on its ‘Adherents’ and ‘Certified Shops’ in early August. The Council indicates that continuous inspection ensures stability in the services provided by ‘Adherents’ and ‘Certified Shops’, shops’ continuous improvement also help to safeguard consumers’ rights. Consumer Council finished its first phase on-site evaluation on about 1,500 of its ‘Adherents’ earlier, and the second phase evaluation just started earlier this month. The Council aims to ensure the service quality of all shops being assessed through continuous inspection, and encourages self-improvement among its ‘Adherents’ and ‘Certified Shops’. The Council indicates that the assessment team has been trained specifically to conduct the evaluation; each ‘Adherent’ or ‘Certified Shop’ is given comments for improvement for enhancing their service quality Assessments of ‘Adherents’ and ‘Certified Shops’ include on-site evaluation and mystery shoppers, etc., qualified ‘Adherents’ and ‘Certified Shops’ will be awarded the ‘Certified Shop’ emblem for the next year and are classified into different classes according to their scores, and those with excellent performance will be awarded the ‘Class A’ award. The grading system on ‘Adherents’ and ‘Certified Shops’ helps to ensure quality of the shops and encourages them to further enhance both their services and products. For enquiry, please call 8988 9315.