Information from the Statistics and Census Service (DSEC) indicated that total spending (excluding gaming expenses) of visitors in the first quarter of 2016 amounted to MOP 11.54 billion, down by 13.6% from MOP 13.36 billion in the same quarter of 2015 and by 11.6% from MOP 13.05 billion in the fourth quarter of 2015. Total spending of overnight visitors (MOP 8.86 billion) and same-day visitors (MOP 2.68 billion) decreased by 14.8% and 9.6% respectively year-on-year. In the first quarter of 2016, per-capita spending of visitors was MOP 1,547, down by 14.1% year-on-year. Visitors coming to Macao for MICE events had the highest per-capita spending, at MOP 3,132, up by 9.9% year-on-year; meanwhile, spending of those who mainly came for vacation (MOP 2,177) and shopping (MOP 2,074) dropped by 19.1% and 10.4% respectively year-on-year. Per-capita spending of visitors from Mainland China decreased by 18.1% year-on-year to MOP 1,762, with those from Guangdong Province and Fujian Province spending an average of MOP 1,437 (-7.5%) and MOP 1,415 (-4.8%) respectively. Per-capita spending of Mainland visitors travelling under the Individual Visit Scheme (IVS) declined by 10.4% year-on-year to MOP 2,043, with spending of those from Fujian Province (MOP 3,084) rising by 9.7%. Meanwhile, per-capita spending of visitors from Japan (MOP 1,692) and Hong Kong (MOP 950) increased by 12.5% and 11.8% respectively year-on-year, while spending of those from Singapore (MOP 1,635), Malaysia (MOP 1,619) and Taiwan (MOP 1,579) dropped by 8.3%, 1.3% and 2.3%. Among the long-haul visitors, per-capita spending of visitors from Australia (MOP 1,412) increased by 15.1% year-on-year, while spending of those from the United Kingdom (MOP 1,329) and the United States (MOP 1,249) recorded decline. Per-capita spending of overnight visitors decreased by 21.8% year-on-year to MOP 2,525, and that of same-day visitors dropped by 3.9% to MOP 679. Analysed by countries and places, per-capita spending of overnight visitors from Mainland China (MOP 2,897), Malaysia (MOP 2,507), Singapore (MOP 2,491) and Taiwan (MOP 2,973) recorded decrease, while spending of those from Japan (MOP 2,627) and Hong Kong (MOP 1,550) increased. Moreover, per-capita spending of same-day visitors from Mainland China (MOP 813) decreased by 5.5%, and spending of those from Singapore (MOP 556) increased by 12.1%. Analysed by consumption structure, visitors spent mainly on shopping (43.7%), accommodation (27.8%) and food & beverage (20.4%). Per-capita shopping spending decreased by 22.3% year-on-year to MOP 677, of which spending of local food products (MOP 223) dropped by 8.7%. Visitors from Mainland China spent an average of MOP 923 (-23.0%) on shopping, with IVS visitors spending MOP 1,269 (-11.6%). In the first quarter of 2016, visitors’ satisfaction towards various services increased compared with the fourth quarter of 2015. There were 89.9% of the visitor-users satisfied with the services and facilities of hotels, up by 2.0 percentage points quarter-to-quarter, while those who expressed satisfaction with the services of travel agencies surged by 11.3 percentage points to 89.8%. Moreover, those who complimented about the services of public facilities and public transport both accounted for 71.3%, up by 0.3 and 3.5 percentage points respectively quarter-to-quarter. Visitors who commented that points of tourist attractions were adequate dropped by 1.3 percentage points to 41.1%, while those considered them inadequate rose by 0.9 percentage points to 15.9%.
