The distribution of 2009 Wealth Partaking Scheme has been successfully carried out. Residents can proceed to their banks to deposit the cheques by 31 December 2012. Since the implementation of the Scheme in the middle of May, 82,063 beneficiaries have received the cash premium by means of bank transfer while 465,585 crossed cheques have been sent by post, accounting for a total amount of MOP$3,129,836,400. Among the crossed cheques, 419,232 were cashed, representing 90% of the total number of cheques drawn. Out of 46,353 unpresented cheques, 3,667, or 7.9% failed to be delivered due to improper address or other reasons and returned to the Identification Services Bureau. This has resulted in 42,686 cheques to be further handled. To provide assistance and answer enquiries related to the Scheme, the Macao Special Administrative Region has set up a Support Centre for Wealth Partaking Disbursement. On 18 May, the Support Centre came into service and was later embedded with the Healthcare Subsidy Scheme Support Centre on 1 July. At present, 45,437 enquiries have been resolved, of which 38,101 associated with the Wealth Partaking Scheme. Enquiries are made via channels such as personal visit, telephones, voicemails and emails, among which personal visit takes the largest proportion of 53.3%, while telephone enquiry is the second most common channel, which contributes for 43.2%. According to the operational review of the Support Centre for Wealth Partaking Disbursement in August, 2,500 people were received in May and the reception volume has declined from the peak period of more than 15,000 person-time during the period of June and July to merely 4,500 person-time in the month of August. In line with cost effectiveness and the 3 years cheque validity, the Support Centre will move to the Service Centre of Civil and Municipal Affairs Bureau located in Avenida da Grande Praia no. 804, China Plaza, 2/F to continuously offer assistance and enquiries relating to 2008 and 2009 Wealth Partaking Scheme, effective from 31 August this year. The opening hours of this Service Centre are from 9am to 6pm straight, Monday to Friday, except public holidays. The service hotline 2822 5000 and the facsimile 2822 3000 will remain in operation. Enquiries can also be made to the Service Centre of Civil and Municipal Affairs Bureau at 8795 2675 and 8795 2676. Moreover, the official website of Wealth Partaking Scheme http://www.planocp.gov.mo is retained to provide relevant information. The Support Centre for Wealth Partaking Disbursement located at shop O and P, China Plaza, G/F, continues to function until 30 August whereas the Healthcare Subsidy Scheme Support Centre remains in service to provide enquiry service related with healthcare voucher.
