In order to provide diversified training opportunities for industry professionals and further enhance management quality of the local service industry, Institute for Tourism Studies (IFT) and Ecole hôtelière de Lausanne (EHL) co-orgainsed two 2-day Executive Development Programme on Housekeeping Management from 5 - 8 June. The module gives participants the insight on all the critical aspects of managing the Housekeeping department covering a diversity of important aspects from required skills and competencies to the introduction of new techniques and methodologies to improve profit levels. The importance of personal development and career planning for housekeeping staff is also explained. IFT has the honour of inviting Prof. Rose-Marie Bannenberg, an experienced professional in Housekeeping area within the hospitality industry for more than 12 years being the facilitator of this programme. At EHL, she was the Executive Housekeeper for 2 years, her first position after completing her bachelor's degree at EHL. After this period and carrying out the spirit of her entrepreneurship, she acquired Hôtel des Vouageurs in Lausanne which she owned and managed for a period of 10 years. Passionate for sharing her rich experience in the industry, she decided to return to the EHL in the year 2000 as a Professor of Housekeeping Management; teaching Laundry & Cleaning of Support Centers and General Supervision. She is also a Swiss Federal Examiner for Hospitality Industry Programmes. The mindset of the programme is to help participants to understand the importance of efficient housekeeping systems for delivering excellent customer service and valuing job functions by increasing professionalism. Programme topics include:
Define the new trends in housekeeping, laundry and public area operations.
Identify the characteristics of public areas and the need for an efficient team in the cleaning of these areas. Describe the importance of maintaining linen and equipment inventory. Organise, manage and evaluate each Housekeeping Department.
Describe the effects of efficient communication; with guests, interpersonal and inter-departmental communication. As the tourism and hospitality industry is growing swiftly in Macao, so will the demand for knowledgeable professionals. This course offers key insights on how to establish valid procedures and organisation standards to anchor consistent service level which at the end increases customers' satisfaction. IFT is always striving to enhance its research and teaching so as to contribute to the industry and the society. By organising seminars and workshops, IFT constantly shares with the industry the most updated information and research findings about the future development of Macao's tourism industry and ways to enhance it.