In order to provide diversified training opportunities for industry professionals and further enhance management quality of the local service industry, Institute for Tourism Studies (IFT) and Cornell University School of Hotel Administration co-orgainsed an Executive Development Programme on Essential Human-Resources Practices for Managers on 4 & 5 December. The course provides a comprehensive opportunity for participants to learn how to manage the most expensive and arguably most important organisational resource: human capital. The programme focuses on a number of "best practices" for staffing, training and development, performance management, incentive systems and related human-resources practices that can be used to enhance functional effectiveness and improve firm performance in a wide variety of hospitality settings. The programme attracted 35 registrations from professionals of local hotels and mega resorts.
IFT has the honour of inviting Prof. J. Bruce Tracey from faculty of the School of Hotel Administration to give the lecture. Prof. Tracey acquired his Ph.D. from the State University of New York at Albany. In addition to Cornell, he has taught in a variety of degree programmes in Finland, Singapore, France and Switzerland. He has also facilitated numerous executive education courses throughout North America, Europe, the Middle East, Africa and Asia. Focusing on human resources strategy and management, Prof. Tracey's research has examined a wide range of strategic and operational-level HR topics including the impact of training initiatives on individual and firm performance, employee turnover, employment law and leadership. Through the programme, participants gain insights and skills for operational and human resource managers in the hospitality industry. Topics include: - HR planning methodologies - High-performance staffing
- Compensation tools
- HR metrics and analytics
- Linking human-resources practices with company gold and performance IFT is always striving to enhance its research and teaching so as to contribute to the industry and the society. By organising seminars and workshops, IFT constantly shares with the industry the most updated information and research findings about the future development of Macao's tourism industry and ways to enhance it.