Information from the Statistics and Census Service (DSEC) indicated that total spending (excluding gaming expenses) of visitors for the whole year of 2013 reached MOP59.5 billion, up by 14% from MOP52.3 billion in 2012. Per-capita spending of visitors was MOP2,030, up by 9% year-on-year, with that of overnight visitors and same-day visitors rising by 8% and 13%, at MOP3,475 and MOP662 respectively. In the fourth quarter of 2013, total spending of visitors amounted to MOP16.3 billion, up by 12% year-on-year. Spending of overnight visitors totalled MOP13.4 billion and that of same-day visitors was MOP2.9 billion, up by 7% and 46% respectively. Per-capita spending of visitors in the fourth quarter was MOP2,201, up by 9% year-on-year. Mainland visitors had the highest per-capita spending of MOP2,801, and spending of those travelling under the Individual Visit Scheme (IVS) reached MOP2,909; besides, per-capita spending of visitors from Japan and Singapore was MOP1,800 and MOP1,795 respectively. Visitors from Australia had relatively high per-capita spending among the long-haul visitors, at MOP1,367. Analysed by consumption structure, visitors spent mainly on Shopping (50%), Accommodation (26%) and Food & Beverage (18%) in the fourth quarter of 2013. Shopping items included Jewellery & Watches (21%) and Local Food Products (21%). Mainland visitors spent an average of MOP1,605 on shopping, while shopping spending of IVS visitors was MOP1,895, up by 11% and 19% respectively year-on-year. Meanwhile, long-haul visitors spent primarily on Accommodation and Food & Beverage. In the fourth quarter, per-capita spending of overnight visitors amounted to MOP3,776, and that of same-day visitors was MOP746, up by 6% and 40% respectively year-on-year. Per-capita spending of overnight and same-day Mainland visitors was MOP4,852 and MOP949 respectively, while that of overnight and same-day IVS visitors reached MOP5,036 and MOP1,462. According to the results of Visitors' Comments Survey in the fourth quarter of 2013, about 89% of the visitor-users were satisfied with the services and facilities of hotels, while those complimented on the services of shops and travel agencies accounted for 85% each. However, 12% of the visitors commented that points of tourist attractions were inadequate, and 11% considered that public transport services should be improved. For the whole year of 2013, about 91% and 90% of the visitor-users were satisfied with the services and facilities of hotels and services of travel agencies. Meanwhile, some visitors commented that points of tourist attractions were inadequate and public transport services should be improved, each at 8%.
