Consumer Council received a total of 6,981 cases last year; of which 1,668 cases were complaints, 5,250 cases were inquiries, and 63 cases were suggestions. The total number of cases of the top 5 categories of complaints amounted to 749, which was about 45 percent of the total. The top 5 categories were telecommunication services (220 cases), telecommunication equipment and supplies (208 cases), food and beverages (121 cases), electrical appliances (113 cases), and public transportation (87 cases). When compared the top 5 categories of complaints in 2013 with those in 2014, the top 4 categories remained unchanged, while the category of public transportation, which ranked the 5th in 2014, had replaced tourism. The number of cases received for each category and the total number of complaint cases received in 2014 were similar to those received in 2013. A detailed analysis of the number of cases received in 2014 will be published later by the Council in its monthly magazine Consumer Report.
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