The participants and instructor took a group photo before the programme ended
In order to provide diversified training opportunities for Macao’s local hotel industry professionals and enhance their management skills, Institute for Tourism Studies (IFT) and Ecole hôtelière de Lausanne (EHL), Switzerland co-orgainsed a two-day Executive Development Programme on Key to Personal Effectiveness on 24 and 25 June. The programme helped participants to understand that their perceptions of the world, work and the other people in their lives are affected by past experiences, their expectations and where they place their priorities. Their level of performance and overall team working results can be significantly impacted by increased self-understanding and understanding of others, by enhancing their ability to adapt and by improving their ability to connect with others in both personal and work theatres. The programme attracted 15 professionals of local hotels and mega resorts to participate. IFT has the honour of inviting Mr. Wei-Cheng Chen, a Senior Consultant at Lausanne Hospitality Consulting SA. His role involves designing and delivering executive education for international companies and developing hospitality learning centres around the globe. After graduating from the University of Cambridge, he had worked in the hospitality industry in Argentina and Switzerland and also collected experience in the education sector. Wei was responsible for international student recruitment at Ecole hôtelière de Lausanne, enhancing the brand image and talent sourcing for the hospitality industry. The purpose of the programme is to enable participants to recognise and understand the person they are dealing with and adapt the best approach for communication. Programme topics include: Knowledge Explain the nature of perception and its importance in our relationship with others. Identify the four basic colour energies and the characteristics associated with each. Examine the relative strengths and weaknesses of each colour. Competencies Develop a quick way to recognise the different types of person you are dealing with in the hotel industry. Develop efficient strategies to communicate, influence and negotiate. Elaborate the perception from “Difficult Person” to a “Valued Person” in your relationship with somebody. Mindset Be ready to see others in a different and a more valuable way. Open for new challenges and objectives. As the tourism and hospitality industry is growing swiftly in Macao, the demand for knowledgeable professionals is increasing and thus hotel management needs to upgrade themselves to cope with the changing market trends. This module addresses the key requirements in “Best communication” to help participants to enlarge their leadership skills. It is hoped that participants can always strive a fruitful collaboration with people they are dealing or negotiating with. IFT is always striving to enhance its research and teaching so as to contribute to the society. By organising diversified seminars and workshops, IFT constantly shares with the industry the most updated information and research findings about the future development of Macao’s sustainable tourism industry and ways to enhance it.