No. 271 Consumer Report
Consumer Council conducted a survey on tailor made furniture to know more about the practices and terms of the relevant industry. Details of the survey is available in the latest issue no.271 Consumer Report. The Council received 17 complaint cases regarding tailor made furniture last year, issues include tailor made products not meeting consumers’ expectation, late delivery, and unsatisfactory delivery service, etc.. The Council states that these problems are usually caused due to the lack of information provided by furniture companies to consumers, for example, details such as dimensions of the furniture, responsibility of late delivery, or extra fees charged for different buildings with different floor levels. The mentioned survey, including questions such as quotation, measuring, and other details during the purchase process, was sent out to those companies which offer tailor made service. Responses from 7 furniture companies have been consolidated and featured in the latest issue no.271 Consumer Report. Consumers are reminded to make enquiry and comparison before making purchase, it is also advised to include the terms and conditions of the order in the invoice or contract clearly to safeguard consumer rights. The ‘Certified Shop’ service area was launched by Consumer Council in March for the provision of service specially offered to ‘Adherents’ and ‘Certified Shops’. The Council hopes that simplified procedures and services will help encourage more businesses to join the ‘Certified Shop’ mechanism. A report on this is included in the latest Consumer Report. The latest Consumer Report also features a detailed report on the cases received by the Council in 2015, and reports on the activities held during ‛15 March World Consumer Rights Day’. Starting from this issue, the Council will include a series of interview on the 11 grade A ‘Certified Shops’ in 2015. Consumer Report is now available free of charge at the Council (Av. Horta e Costa, N.º 24-A, Edf. Cheung Heng, R/C), and the service counter of the Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries and bookstores. Consumers may also access the magazine online on the Council’s official website (http://www.consumer.gov.mo) and WeChat official account. For enquiry, please call 8988-9315.