Information from the Statistics and Census Service (DSEC) indicated that total spending (excluding gaming expenses) of visitors in the fourth quarter of 2015 amounted to MOP 13.05 billion, down by 7.1% from MOP 14.05 billion in the same quarter of 2014 and up by 4.7% from MOP 12.47 billion in the third quarter of 2015. For the whole year of 2015, total spending of visitors was MOP 51.13 billion, down by 17.2% from MOP 61.75 billion in 2014, marking the first decline since the data was first released in 2010; total spending of overnight visitors (MOP 40.17 billion) decreased by 21.1% while that of same-day visitors (MOP 10.96 billion) increased by 0.9%. In the fourth quarter of 2015, per-capita spending of visitors was MOP 1,660, down by 5.5% year-on-year and yet up by 7.8% from the third quarter (MOP 1,540). Per-capita spending of visitors from Mainland China decreased by 4.9% year-on-year to MOP 1,938, with spending of those travelling under the Individual Visit Scheme (IVS) dropping by 10.3% to MOP 2,349. Meanwhile, per-capita spending of visitors from Singapore, Malaysia and Taiwan registered year-on-year decrease. Among the long-haul visitors, per-capita spending of those from Australia increased by 1.0% year-on-year, while that from the United Kingdom and the United States decreased. In 2015, per-capita spending of visitors was MOP 1,665, down by 15.0% from MOP 1,959 in 2014. Visitors from Mainland China spent an average of MOP 1,965, down by 16.5% year-on-year; spending of those from Guangdong Province (MOP 1,565) rose by 1.1% while that from Fujian Province (MOP 1,535) fell by 23.2%; per-capita spending of IVS visitors dropped by 16.5%, at MOP 2,292. Meanwhile, per-capita spending of visitors from Singapore (MOP 1,726), Malaysia (MOP 1,556) and Japan (MOP 1,524) registered year-on-year decrease. As regards long-haul visitors, per-capita spending of those from Australia (MOP 1,375) and the United Kingdom (MOP 1,329) dropped year-on-year, while that from the United States (MOP 1,281) remained unchanged. In the fourth quarter of 2015, per-capita spending of overnight visitors and same-day visitors was MOP 2,733 and MOP 658 respectively, down by 11.3% and 3.2% year-on-year. For the whole year of 2015, per-capita spending of overnight visitors dropped by 19.6% year-on-year to MOP 2,807, while that of same-day visitors rose by 4.3% to MOP 668. Analysed by countries and places, per-capita spending of overnight visitors from Mainland China (MOP 3,360), Singapore (MOP 2,728), Malaysia (MOP 2,336), Japan (MOP 2,294), Thailand (MOP 2,108) and Taiwan (MOP 2,950) recorded double-digit decrease, while that of same-day visitors from Mainland China (MOP 812) and Singapore (MOP 510) saw increase. Analysed by consumption structure, visitors spent mainly on shopping (46.0%), accommodation (25.5%) and food & beverage (20.4%) in the fourth quarter of 2015, with per-capita shopping spending dropping by 3.9% year-on-year to MOP 764. The consumption structure of visitors in 2015 was similar to that in the fourth quarter, with shopping (45.8%) and accommodation (25.4%) predominating. In 2015, per-capita shopping spending of visitors decreased by 20.0% year-on-year to MOP 762, with local food products sharing 29.4%. Visitors from Mainland China spent an average of MOP 1,051 on shopping, with IVS visitors spending MOP 1,442, down by 20.1% and 17.1% respectively. Meanwhile, long-haul visitors spent primarily on accommodation and food & beverage. In the fourth quarter of 2015, visitors’ satisfaction towards various services declined compared with the third quarter. About 87.9% of the visitor-users were satisfied with the services and facilities of hotels, down slightly by 0.9 percentage points quarter-to-quarter, while those who complimented about the services of gaming establishments (83.0%) and retail shops (81.7%) dropped by 1.2 and 3.4 percentage points respectively. Moreover, 78.5% of the visitor-users expressed satisfaction with the services of travel agencies, down substantially by 7.5 percentage points quarter-to-quarter, while visitors who were satisfied with public transport services had the lowest percentage, at 67.8%, down by 4.7 percentage points. Visitors who commented that points of tourist attractions were adequate dropped by 2.7 percentage points to 42.4%, while those considered the services were inadequate rose by 1.6 percentage points to 15.0%.
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