Due to the development of the outbreak of the novel Coronavirus, all public services of the Identification Services Bureau (DSI) will be suspended during the period 5th to 7th February 2020.

In case of urgency, please contact DSI at 62088537 from 9 a.m. to 6 p.m.

Due to the development of the novel coronavirus, CTT Macao would like to inform that Macao Postal Savings will change the opening hour to 12:00-16:00 starting from 5th February 2020.

The money transfer service of Western Union and loans service are closed during this period.

For consulting the latest information, please check website of Macao Postal Savings.

Due to the development of the novel coronavirus, CTT Macao would like to inform the underneath post offices on 5th February will only accept the posting of parcels and EMS items, while all other services will be suspended.

The home delivery service of EMS items will be suspended, while CTT will phone to recipients to inform the location where they can go to pick up the EMS items.

For consulting the latest information of CTT’s services, please check CTT website.

In view of the developing situation of the novel coronavirus infections, to avoid the gathering of people and reduce the risk of the disease spreading, all external services of the Correctional Services Bureau Service and Information Centre (address: Avenida da Praia Grande, China Plaza, 8º andar “A”, Macau) under the Correctional Services Bureau are suspended on 5 to 7 February.

‪Members of the public wishing to apply for the permit for visiting an inmate, video visit to an inmate, appointment with a prison social worker, and the certificate of imprisonment, please visit http://www.dsc.gov.mo/siteen/web_opinion.aspx to lodge the applications online.

For enquiries, please dial ‪8896 1280 or 8896 1283 during office hours, or e-mail to info@dsc.gov.mo.

Due to the epidemic, the Macao SAR Government has announced that only emergency services remain available and basic services will be suspended. Therefore, all external services of the CCAC will be suspended starting from 5th February until further notice.

For reports and complaints over corruption and public services, please call the CCAC’s Report Hotline at 2836 1212.

勞工事務局各項培訓課程、考試、職業技能測試及活動停辦。

建築業職安卡課程停辦。而工傷申報事宜，請以電郵dsaldsso@dsal.gov.mo或傳真：28529799方式向本局提交申報。而職業安全健康意見、職業健康身體檢查、未成年人入職前/後身體檢查，請亦可以上述方式向本局作出諮詢。

就業服務將暫停櫃位收件服務，但仍維持網上遞交申請服務，若對就業服務有所疑問，可電郵dpe_1@dsal.gov.mo查詢。

就勞動監察方面，勞工事務局現時僅提供緊急的勞資權益服務，市民可電郵至labourlaw@dsal.gov.mo進行諮詢。

若市民需要提交各項有關外地僱員的申請，可電郵至dsaldctnr@dsal.gov.mo或傳真到2871 1224，亦可郵寄至“澳門羅理基博士大馬路614A-640號龍成大廈10樓”勞工事務局。

倘市民須對上述服務作出查詢，或有緊急的勞資事務諮詢或投訴，可於早上9時至下午6時，致電62886091 熱線，與本局職員聯絡。

上述的各項服務或課程的復辦安排將另行通知。

Due to the fact that Hong Kong announced the closure of the boundary control point at the Hong Kong‑Macau Ferry Terminal at midnight of 4thFebruary 2020 and the recent delay and cancellation of air flights, CTT would like to inform that there are delays in the delivery of postal items to foreign destinations and delays will not be compensatedduring this period until further notice.

CTT Macao would like to inform that starting from 3rd  February 2020, correspondence, parcel and EMS items to all destinations will be accepted (with exception for countries/regions that have suspended their services). As there are some postal administrations that provide transit service are only providing limited services, there may be delays in the distribution of the postal items to foreign destinations.

For inquiry, please phone 83968519 or consult the website of CTT for the latest information.

In response to the outbreak of novel coronavirus, avoid crowd gathering and reduce the risk of disease spread, the Social Security Fund will open its temporary office at Tap Seac and its office on the 13th floor of Edf. China Civil Plaza at NAPE, during 24th to 28th February, and accept to handle services made by residents’ appointments.  Among them, the FSS temporary office at Tap Seac provides the following services:

I.      Social Security System

–              Application for enrollment in the arbitrary system^{1 2}

–              Start the payment of contributions of the arbitrary system^{1 2 3}

–              Suspend the payment of contributions of the arbitrary system^{1 2 3}

–              Payment of contributions of the obligatory system¹

–              Payment of employment fee for non-resident workers

–              Apply to rectify the default contributions of the obligatory system²

–              Payment of contributions of the arbitrary system (the fourth quarter of 2019) ³

–              Application for a Certificate of Beneficiary’s Contribution^{1 2 3}

–              Check beneficiary’s contribution records^{1 3}

–              Application for a Certificate of Employer’s Contribution^{1 2}

–              Registration of employer

–              Change of employer information²

–              Complaint against employer for non-payment/overpayment of contributions²

–              Application for Electronic Filing Service²

–              Old-age pension, disability pension, unemployment allowance, sickness allowance²

–              Birth allowance, marriage allowance, funeral allowance^{1 2}

–              Provision of proof of life (Can provide before the end of March) ^{2 3}

II.    Non-Mandatory Central Provident Fund System

–              Check the name list of fund allocation of 2019 ^{1 3}

–              Check the name list of fund allocation of other years ¹

–              Check the incentive basic fund ¹

–              Check the government-managed sub-account balance ^{1 3}

–              Withdrawal of funds from government-managed sub-account (account owners attaining age 65, currently receiving old-age or disability pension from the Social Security Fund, or subsidy for senior citizens or special disability subsidy from the Social Welfare Bureau) ³

–              Filing of objection statement ²

–              Withdrawal of funds ²

–              Employer apply to make online enquiry about Central Provident Fund’s contribution balance ²

–              Employer change identity/communication information ²

–              Transfer funds out of the government-managed sub-account ^{1 2}

–              Transfer funds to the government-managed sub-account ²

The FSS office on the 13th floor of Edf. China Civil Plaza at NAPE only provides contribution-related services of the Social Security System, including:

–              Application for enrollment in the arbitrary system^{1 2}

–              Start the payment of contributions of the arbitrary system^{1 2 3}

–              Suspend the payment of contributions of the arbitrary system^{1 2 3}

–              Payment of contributions of the obligatory system¹

–              Payment of employment fee for non-resident workers

–              Apply to rectify the default contributions of the obligatory system²

–              Payment of contributions of the arbitrary system (the fourth quarter of 2019) ³

–              Application for a Certificate of Beneficiary’s Contribution^{1 2 3}

–              Check beneficiary’s contribution records^{1 3}

–              Application for a Certificate of Employer’s Contribution ^{1 2}

–              Registration of employer

–              Change of employer information²

–              Complaint against employer for non-payment/overpayment of contributions²

–              Application for Electronic Filing Service²

Remarks:

1     You can also do it online (Website: www.fss.gov.mo)

2     You can also send by post (Address: Social Security Fund’s head office, Alameda Dr. Carlos d’Assumpção, Nos. 249 – 263, Edf. China Civil Plaza, 18º Andar, Macau)

3     You can also do it via the self-service machine

Printing and checking of benefit payment records can only be done at the self-service machine;

In addition, the following services for fund management entities are only accepted by mail:

–              Employer to establish the joint provident fund scheme for the first time

–              Employer to add a joint provident fund scheme

–              Employer to amend the joint provident fund scheme

–              Employer to switch the fund management entity

–              Individual provident fund scheme

As the number of reception counters and personnel will be appropriately reduced, it is recommended that members of the public choose to handle various services electronically.  If they must visit the FSS office in person, please make an appointment through the ” Conta única de acesso comum aos serviços públicos da RAEM “.

Service Locations:

1.      Social Security Fund’s temporary office at Tap Seac（Address: Exhibition Hall of Tap Seac Multi-Sport Pavilion）

2.      Social Security Fund’s office on the 13th floor of Edf. China Civil Plaza at NAPE (Address: Alameda Dr. Carlos d’Assumpção, Nos. 249-263, Edf. China Civil Plaza, 13º andar B-C, Macau)

Office Hours:

Monday to Thursday:

9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:45 p.m.

Friday:

9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:30 p.m.

How to make an appointment:

” Conta única de acesso comum aos serviços públicos da RAEM ” ‘s mobile application “General Reservation and Waiting Platform” and its web version at http://booking.gov.mo.

Ways to make enquiries:

Telephone：2853 2850

Website：www.fss.gov.mo

1. Basic services will be provided by the SWB in the period mentioned above. For details, please check the SWB website（http://www.ias.gov.mo/）. Please feel free to contact SWB (telephone no.  28367878) if need any further information.

2. For information regarding the social service facilities prevention measures for the new coronavirus and the operational arrangements, please check the following link:

(http://www.ias.gov.mo/ch/social-service-facilities/information-corner-of-health-and-epidemic-prevention-for-social-service-facilities)

3. Attachments:SWB services available during the reffered period:

Subsidy for individuals and families in financial distress(urgent cases only)
Individual and Family Counselling Service (urgent cases only)
Urgent intervention(Social Welfare Bureau)
Financial Assistance for Funeral Expenses
Social Service Facilities(service application/request and case follow-up)
Support service for the user of residential facilities
Detoxification Treatment Service(methadone treatment and maintenance service and outpatient detoxification treatment service – basic services provided)
Application for Disability Assessment Registration Card
Application for Disability Subsidy
Service for victims of human trafficking
Work or Services regarding Social Re-integration ordered by judicial institutions for immediate execution
Inspection of social service facilities and coordination in epidemic preventions
Service provided in case of accidents and natural disasters