How to Apply
Application at counter (applicants are required to obtain a number tag in advance. For the methods to obtain the tag number, please refer to “Methods to Obtain Tag Number and Appointment” of the website of the Identification Services Bureau(DSI).
- Applicable to Macao SAR Resident Identity Card (BIR) holders;
- Applicants who are not holding the electronic Macao SAR Resident Identity Card can submit one 1.5” colour photo if necessary;
- If applicant is under the age of 18, the application must be lodged by the parent or guardian at service counter in person.
Application via self-service kiosks (Number tag is not required):
Please visit Centro de Serviços de Auto-Atendimento de 24 horas do Governo
Online Services
Please visit Online Services of the Identification Services Bureau or Macao One Account
Remarks/ Notes for Application
- Application can be made by an authorized person by presenting the original and photocopy of applicant’s identity card if applicant cannot apply in person.
- Applicant should sign the application form as on the applicant’s identity card. (Forms Download- Requerimento do certificado).
- For applicants who are holding the electronic Macao SAR Resident Identity Card, DSI will print the facial image of the applicant on the Certificate of Personal Data. Applicants do not need to submit a photograph for the application (Download – Sample of the Certificate). For applicants who are not holding the electronic Macao SAR Resident Identity Card, DSI will attach the photograph on the Certificate of Personal Data upon the request of the applicant.
- The Electronic Certificate has an equivalent legal effect as the Printed Certificate.
Service Location and Office Hours
Application at counter
Identification Services Bureau
- Headquarter
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre
Address: Rua Nova da Areia Preta n.º 52, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre in Islands
Address: Rua de Coimbra, n.º 225, 3.º andar, Taipa
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
Application via self-service kiosks
Please visit Centro de Serviços de Auto-Atendimento de 24 horas do Governo
Fees and Payment Methods
Fees:
Printed certificate: MOP15.00 for the first page, and MOP5.00 for each additional page.
Electronic certificate: MOP15.00 for each certificate.
Payment Methods:
Application made at DSI counter
Headquarter (China Plaza), Macao Government Services Centre and Macao Government Services Centre in Islands: Cash, credit card, Union Pay “QuickPass”, debit card, Macau Pass and MPay are accepted for payment.
Application via self-service kiosks
“GovPay” or “MacauPass”
Online Application
Online payment.
Processing Time
5 working days (Performance Pledge)
(The processing time is counted from the following day after this bureau receives the application and all required documents.)
Eligible applicants who lodge the application through self-service kiosks or the “Common Access to Public Services of the Macao SAR” can collect their certificate according to the following schedule:
|
Time of application |
Collection location |
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|
The Identification Services Bureau |
The Macao Government Services Centre in Areia Preta |
The Macao Government Services Centre in Islands |
The Government Smart Locker – “Smart Collect” |
|
|
09:00~10:15 |
13:30 |
13:30 |
2 working days |
|
|
10:16~13:00 |
17:00 |
17:45 |
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|
13:00~14:30 |
13:30 on the following working day |
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|
14:30~16:00 |
17:45 |
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|
After 16:00 |
13:30 on the following working day |
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Progress Enquiry and Service Results Collection
Progress enquiry:
DSI-Enquiry on the application progress
Collection Methods of service results:
Document Collection Counter Service
Target users:
Applicants who lodged the application for identity document or certificate at service counters or self-service kiosks
Document Collection Procedures:
- Scan or input your receipt barcode. (If the receipt barcode cannot be detected, please ask our staff for assistance.)
- Be aware of your name and the corresponding counter number shown on the screen.
- Collect your document or certificate at the designated counter.
Collect in person:
Verification of applicant’s identity is required at the time of document collection. For identity card renewal or the former travel document has not expired, the former identity document must be brought along for cancellation.
Collect by an authorized person:
To authorize a representative to collect the document, the applicant has to fill out the authorization form on the receipt and sign the receipt according to the Macao SAR Resident Identity Card signature. Details of the procedure can be found at DSI’s Questions and Answers.
The Government Smart Locker – “Smart Collect”
Identification-related certificates can be collected through the Smart Locker – “Smart Collect”. If the applicant chooses to collect his/her documents at the “Smart Collect” at the Government 24-hour Self-service Center, he/she should collect the documents within 3 days upon the receipt of the collection notice form “Macao One Account” or “Business and Associations Platform”, otherwise the documents will be sent back to the Identification Services Bureau’s Collection Counter on 1/F of China Plaza for collection during office hours. For details about the Government Smart Locker – “Smart Collect”, please refer to the website of the Government 24-hour Self-service Center.