How to Apply
Application via self-service kiosks (Number tag is not required):
Applicants who lodge application with self-service kiosks need to present their Electronic Identity or their Macao SAR Resident Identity Card (BIR).
This service is applicable to persons who fulfill all of the following criteria:
Holders of the Macao SAR Permanent Resident Identity Card or the Macao SAR Non-Permanent Resident Identity Card
Notes:
– Certificates for minors must be lodged with the presence of a parent or a legal guardian who holds a valid resident identity card.
Circumstances under which self-service application for the Certificate of Personal Data is not applicable, applicants should obtain a number tag and go through the formalities at DSI service counters:
(1) Resident identity card has expired (except during renewal process)
(2) Applicants who are in the process of renewing their resident identity cards
(3) Change of Personal Data (e.g. information on card, marital status, parents’ names, etc.)
(4) Interdicted person;
(5) Not applicable to individuals who apply for the Certificate of Having No Children in Macao, the Certificate of Documents Authentication or individuals who need to prove that they had held or submitted other identification documents.
Online Services
Please visit Online Services of the Identification Services Bureau or Macao One Account
Application at counter (applicants are required to obtain a number tag in advance. For the methods to obtain the tag number, please refer to “Methods to Obtain Tag Number and Appointment” of the website of the Identification Services Bureau(DSI):
1. Application lodged by the applicant:
- Original Macao SAR Resident Identity Card (BIR);
- If holders of an electronic Macao SAR Resident Identity Card apply for the Certificate of Personal Data, DSI will print the holder’s facial image on the certificate and the applicant does not need to submit a photo (download certificate sample). Non-electronic Macao SAR Resident Identity Card holders can submit a 1.5” colour photo if needed. DSI will affix the photo to the certificate upon request;
- If an applicant is under 18 years old, the application must be lodged by a parent or guardian at service counter.
2. Application lodged by an authorized person:
- The applicant’s original Macao SAR Resident Identity Card;
- If holders of an electronic Macao SAR Resident Identity Card apply for the Certificate of Personal Data, DSI will print the holder’s facial image on the certificate without requiring the applicant to submit a photo (download certificate sample). Non-electronic Macao SAR Resident Identity Card holders need it, they can submit a 1.5” colour photo for DSI to affix the photo to the certificate upon their request.
- A duly completed application form signed by the applicant using the signature on his/her resident identity card (download forms – Application for Certificate). If the applicant is under 18 years old, the application form has to be completed and signed by the applicant’s parent or guardian.
- Original identification document of the applicant’s representative.
Remarks/ Notes for Application
- Applicants who lodged the application through the “Macao One Account” can check the expected collection date of their certificate by logging into their account.
- The electronic certificate has an equivalent legal effect as the printed certificate.
Service Location and Office Hours
Application at counter
Identification Services Bureau
- Headquarter
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre in Venceslau de Morais
Address: Avenida de Venceslau de Morais, n.º 222, Centro de Serviços da RAEM, R/C, Zona A, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre in Islands
Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
Application via self-service kiosks
Please visit Centro de Serviços de Auto-Atendimento de 24 horas do Governo
Fees and Payment Methods
Fees:
Printed certificate: MOP15.00 for the first page, and MOP5.00 for each additional page.
Electronic certificate: MOP15.00 for each certificate.
Payment Methods:
Application made at DSI counter
Headquarter (China Plaza), Macao Government Services Centre in Venceslau de Morais and Macao Government Services Centre in Islands: Cash, credit card, Union Pay “QuickPass”, debit card, Macau Pass and MPay are accepted for payment.
Application via self-service kiosks
“GovPay” or “MacauPass”
Online Application
Online payment.
Processing Time
5 working days (Performance Pledge)
(The processing time is counted from the following day after this bureau receives the application and all required documents.)
Eligible applicants who lodge the application through self-service kiosks or the “Common Access to Public Services of the Macao SAR” can collect their certificate according to the following schedule:
|
Time of application |
Collection location |
|||
|
The Identification Services Bureau |
Macao Government Services Centre in Venceslau de Morais |
The Macao Government Services Centre in Islands |
The Government Smart Locker – “Smart Collect” |
|
|
09:00~10:00 |
13:30 |
13:30 |
2 working days |
|
|
10:00~13:00 |
17:00 |
17:45 |
||
|
13:00~14:30 |
13:30 on the following working day |
|||
|
14:30~16:00 |
17:45 |
|||
|
After 16:00 |
13:30 on the following working day |
|||
Remarks:
1. The above collection date is calculated from the day after the application and all required documents are received by DSI.
2. If the applicant chooses to collect the documents in Hengqin, the documents will take additional 5 working days to be collected (i.e. estimated collection date plus 5 working days).
Progress Enquiry and Service Results Collection
Progress enquiry:
Applicants may enquire through the following methods:
- Logging in to the online application progress enquiry system;
- Calling DSI hotline (853) 28370777 or (853) 28370888;
- Email to info@dsi.gov.mo;
- Proceed to DSI in-person.
Collection Methods of service results:
Document Collection Counter Service
Collection Locations:
- Headquarter
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau - Macao Government Services Centre in Venceslau de Morais
Address: Avenida de Venceslau de Morais, n.º 222, Centro de Serviços da RAEM, R/C, Zona A, Macau - Macao Government Services Centre in Islands
Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa - Macao Services Counter at the Government Affairs Service Centre in the Guangdong-Macau In-depth Cooperation Zone in Hengqin
Address: Building 2, 868 Gang’ao Avenue, Hengqin
Office hours: Monday to Friday (except legal holidays), 9:00am-12:00pm, 2:00pm-6:00pm.
Target users:
Applicants who lodged the application for identity document or certificate at service counters or self-service kiosks
Document Collection Procedures:
- Scan or input your receipt barcode. (If the receipt barcode cannot be detected, please ask our staff for assistance.)
- Be aware of your name and the corresponding counter number shown on the screen.
- Collect your document or certificate at the designated counter.
Collect in person:
Verification of applicant’s identity is required at the time of document collection. For identity card renewal or the former travel document has not expired, the former identity document must be brought along for cancellation.
Collect by an authorized person:
To authorize a representative to collect the document, the applicant has to fill out the authorization form on the receipt and sign the receipt according to the Macao SAR Resident Identity Card signature. Details of the procedure can be found at DSI’s Questions and Answers.
The Government Smart Locker – “Smart Collect”
Identification-related certificates can be collected through the Smart Locker – “Smart Collect”. If the applicant chooses to collect his/her documents at the “Smart Collect” at the Government 24-hour Self-service Center, he/she should collect the documents within 3 days upon the receipt of the collection notice form “Macao One Account” or “Business and Associations Platform”, otherwise the documents will be sent back to the Identification Services Bureau’s Collection Counter on 1/F of China Plaza for collection during office hours. For details about the Government Smart Locker – “Smart Collect”, please refer to the website of the Government 24-hour Self-service Center.