How to Apply
Application Procedures and Documents Required
A number tag is required in advance. For the methods to obtain the tag number, please refer to “Methods to Obtain Tag Number and Appointment” of the website of the Identification Services Bureau (DSI). Also, the usage of the Certificate of Criminal Record (Please refer to the list of usages) should be provided when lodging the application.
- Application made by applicant’s direct relative (i.e. parents or children aged 18 or over) or spouse, please submit the followings:
- Photocopy of the applicant’s Macao SAR Resident Identity Card (BIR); for non-BIR holders: photocopy of applicant’s valid travel document or valid document for entering Macao and documentary proof of the connection between the applicant and Macao;
- For non-BIR holders: an original complete set of applicant’s fingerprint impressions (Form for fingerprint – Boletim Dactiloscópico destinado ao pedido do certificado de registo criminal);
- Original identity document of the representative of the application;
- Documentary proof of the kinship (if the relevant data is not archived at Identification Services Bureau);
- Documentary proof of why the applicant cannot apply in person, such as medical record.
- Application made by authorized person, please submit the followings:
- An original copy of declaration (If there are any amendments, defacements or deletions on the declaration, the declarant should sign beside the changes as confirmation. The signature should be identical to the signature on the declarant’s identification document). Download the declaration form (Authorization for Certificate of Criminal Record Application);
- Photocopy of the applicant’s Macao SAR Resident Identity Card (BIR); for non-BIR holders: photocopy of applicant’s valid travel document or valid document for entering Macao and documentary proof of the connection between the applicant and Macao;
- For non-BIR holders: an original complete set of applicant’s fingerprint impressions (Form for fingerprint – Boletim Dactiloscópico destinado ao pedido do certificado de registo criminal);
- Original identity document of the authorized person.
Service Location and Office Hours
Identification Services Bureau
- Headquater
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau (Main Hall)
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre
Address: Rua Nova da Areia Preta n.º 52, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre in Islands
Address: Rua de Coimbra, n.º 225, 3.º andar, Taipa
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
Fees and Payment Methods
Fees:
- Standard Service: MOP50.00
- Express Service: MOP150.00
- Applicants who are lack of financial capability due to following conditions can apply for exemption of application fees. The relevant fees can be exempted upon approval.
|
Types |
Requirements |
|
Unemployment |
1) Applicants have to sign the application form of fee exemption; 2) Applicants have to sign a declaration to declare their unemployment status; 3) Submit the receipts of Employment Registration issued by the Labour Affairs Bureau (DSAL) of the past 12 months to state a lack of financial capability due to long-term unemployment. |
|
Poverty |
1) Applicants have to sign the application form of fee exemption; 2) Submit a photocopy of a valid Beneficiary Card issued by the Social Welfare Bureau (IAS). (The original document is required for verification) |
|
Disability |
1) Applicants have to sign the application form of fee exemption; 2) Submit a photocopy of a valid Disability Assessment Registration Card issued by the Social Welfare Bureau (IAS). (The original document is required for verification) |
| Note: Additional supporting documents may be required for applicant’s financial incapability verification of DSI, if necessary. | |
Payment Methods:
Headquarter (China Plaza), Macao Government Services Centre and Macao Government Services Centre in Islands: Cash, credit card, Union Pay “QuickPass”, debit card, Macau Pass and MPay are accepted for payment.
Processing Time
- Normal application: 5 working days (Performance Pledge)
- Urgent application: 2 working days (Performance Pledge)
Notes: Counting from the following day after DSI received all necessary documents, not including the processing time of postal.
Remarks/ Notes for Application
The Criminal Record Certificate is valid for 90 days from the date of issue.
Progress Enquiry and Service Results Collection
Progress enquiry:
DSI-Enquiry on the application progress
Collection Methods of service results:
Document Collection Counter Service
Target users:
Applicants who lodged the application for identity document or certificate at service counters or self-service kiosks
Document Collection Procedures:
- Scan or input your receipt barcode. (If the receipt barcode cannot be detected, please ask our staff for assistance.)
- Be aware of your name and the corresponding counter number shown on the screen.
- Collect your document or certificate at the designated counter.
Collect in person:
Verification of applicant’s identity is required at the time of document collection. For identity card renewal or the former travel document has not expired, the former identity document must be brought along for cancellation.
Collect by an authorized person:
To authorize a representative to collect the document, the applicant has to fill out the authorization form on the receipt and sign the receipt according to the Macao SAR Resident Identity Card signature. Details of the procedure can be found at DSI’s Questions and Answers.