Immigration Clearance of Macao Residents (through manual channels)

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How to apply

Application time limit: No relevant stipulation.

Application procedures and necessary documents:

1. Application approach: in person.
2. Documents to be Presented:
   1. Valid Macao Identity Card or QR code generated via “My border crossing”;
   2. Boarding pass (for departure at the Macao International Airport).

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Application location and office hours

Border Gate Checkpoint	06H00 – 01H00 (next day)
Qingmao Checkpoint	24 hours (Target groups: eligible Mainland, Hong Kong and Macao residents only)
Zhuhai-Macao Cross-border Industrial Zone Checkpoint	07H00 – 24H00 (for pass holders)
Hong Kong – Zhuhai – Macao Bridge Checkpoint	08H00 – 22H00 (Zhuhai-Macao Arrival and Departure Halls) 24 hours (HK-Macao Arrival and Departure Halls) 24 hours (Zhuhai-Macao Vehicular Channels) 24 hours (HK-Macao Vehicular Channels)
Checkpoint of Macao Port Zone of Hengqin Port	Arrival and Departure Halls: 24 hours Provisional vehicle channels: 24 hours (passenger vehicles), 8:00 -20:00 (dangerous chemicals transport vehicles)
Outer Harbour Ferry Terminal Checkpoint	24 hours
Airport Checkpoint	24 hours
Inner Harbour Ferry Terminal and Yacht Terminal Checkpoint	Inner Harbour Ferry Terminal  Checkpoint 07:00 – 22:00
Taipa Ferry Terminal Checkpoint	24 hours

Contact Information: Please click here for details

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Charge

Free of charge.

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Time Needed (excluding the time of waiting in a queue and postage time for documents sent by mail)

10 seconds  <in our performance pledges>

1. from the moment when the service unit received the document or the “My border crossing” QR code of the Macao resident is successfully scanned;
2. based on each document (excluding the procedure of checking more than one document or proof at Airport Checkpoint and Zhuhai-Macao Cross-border Industrial Zone Checkpoint.).
3. Immigration clearance at the joint inspection channels is not in the above performance pledge.

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Remarks / Points to note

1. After receiving the identity card (and the boarding pass during departure at the airport) from a Macao resident, the immigration officer at the checkpoint immediately examines the card and verifies the identification of the holder. The officer would also input the resident’s bio data to the computer either manually or through the Optical Character Reader. The identity card will be returned to the resident after it is confirmed that the information is correct.
2. The QR code which is generated via “My border crossing” of Macao One Account will be refreshed automatically, and the former QR code will become invalid, and therefore, screenshots cannot be used for immigration clearance.
3. If your Macao SAR Resident Identity Card has expired, been lost or cancelled, “My border crossing” cannot be used for immigration clearance.
4. “My border crossing”  cannot be used at the joint inspection channels at the Hong Kong-Zhuhai-Macao Bridge Checkpoint, Hengqin Port and Qingmao Port. The physical Macao SAR Resident Identity Card is still required for immigration clearance.

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Enquiry Methods

Service Provider: Public Security Police Force – Border Control Department

Mailing address: Immigration Building of the Public Security Police Force, Travessa Um do Cais de Pac On, Taipa, Macao

Tel: (853) 2872 5488

Fax: (853) 8897 0300

Email: sminfo@fsm.gov.mo

Website: http://www.fsm.gov.mo/psp/eng/

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