Application for Loss of Document and Report Notification by Mainland Residents

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How to Apply

Time of application

Instant

Application procedures and documents required

1. Application Approach
   1. Simply a case of loss of entry document
      1. Persons who lost their “PRC Permit for Travelling to and from Hong Kong and Macao” and do not have another travel document may go directly to the Immigration Building of the Public Security Police Force for report of loss of the document and application for a departure document at the same time. Then they may proceed to the China Travel Service (Macao) Ltd. to apply for a single-use “Exit and Entry Permit” and depart from any of the checkpoint at any time before the Permit expires. Or they may go directly to the Fine Room at the Departure Hall of the Border Gate for urgent return to the Mainland.
         [Note: Mainland residents who lost their document but need to return to the Mainland via the Fine Room at the Departure Hall of the Border Gate should not have overstayed in Macao or conducted any illegal activity. In addition, they are required to have justification of emergency and sufficient reason. The lost document reported will be annulled and cannot be used anymore.]
      2. Persons who lost their entry identification document (or together with the Non-resident Worker’s Identification Card, so-called blue card) may go directly to our Immigration Building of the Public Security Police Force for report of loss of the document and application for a ‘departure document’.
   2. A case of loss of document involving criminal act (e.g. theft, robbery, etc) or there is a loss of other documents and properties
      1. They are required to report the loss in person at a police department and to receive a ‘Report Testimonial’ or ‘Complaint Notification’. Then, they should apply to our Immigration Building of the Public Security Police Force for a ‘departure document’.
2. Necessary Documents
   1. A completed declaration of the lost document;
      [Note: The form is available at the respective Subdivision and the website of the Public Security Police Force.]
   2. “Report Testimonial” or “Complaint Notification” issued at a police department (for a case of loss of document involving criminal act);
   3. Other documents certifying the person’s identity (if any).
3. Forms
   1. Declaration of Loss of Travel Document （DARP/SP M-6）
4. Attachments
   1. Sample of “Loss of Document and Report Notification”

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Location of Application and Service Hours

Apply in person: The Public Security Police Force – Border Control Department and Residence and Stay Affairs Department

Address

1. Stay Subdivision of the Residence and Stay Affairs Department(during office hours) and Investigation and Repatriation Subdivision of the Border Control Department(during non-office hours): Edf. de serviços de Migração do Corpo de Polícia de Segurança Pública Travessa Um do Cais de Pac On, Taipa, Macau
2. Border Gate Checkpoint of the Border Control Department (06H00-01H00) [Note: It is only applicable to Mainland residents who lost their “PRC Permit for Travelling to and from Hong Kong and Macao” but have an urgent need to return to the Mainland, allowing them to report for loss of the document and go through departure clearance at the same time.】

Office Hours

Stay Subdivision of the Residence and Stay Affairs Department

Office Hours	Mon to Thu	9:00 – 17:45
	Fri	9:00 – 17:30
	Closed on Sat, Sun and government holidays
Tags dispensed until	17:00 (for making applications)
	17:15 (collection of result or document supplementation)

Please call (853) 2872 5488 before applying to the Investigation and Repatriation Subdivision during non-office hours.

Contact Information: Please click here for details

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Charge

Free of charge

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Processing Time (excluding time of waiting in a queue)

Within the same day

(From the moment when the service unit received and confirmed that all the required documents had been correctly prepared.)

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Remark / Requirements

1. According to Term 1, Article 66 of Law No. 16/2021, to apply for a visa, Authorization to Enter and Stay, Macao SAR Residence Authorization, Renewal or Extension of Residence Authorization means the interested person consents to have his or her personal information, which includes his or her biodata, treated by the Public Security Police Force.
2. Procedure after obtaining the “departure document”
   1. To ensure successful entry to the original country/region, they are required to apply to the consulate/embassy or diplomatic mission of the original country/region in Macao before using the “departure document” to leave Macao, or apply to the consulate/embassy or diplomatic mission of the original country/region in Hong Kong or Mainland China after leaving Macao, for reissue of a passport or for a single-entry travel document (aka “return document”);
   2. Application for “return document” at Macao
      1. The person is required to apply to the department or organization concerned for a “return document” before the “departure document” expires for example:
         > P.R.C. passport – Office of the Commissioner of the Ministry of Foreign Affairs of the PRC in the Macao SAR
         > P.R.C. Permit for Travelling to and from Hong Kong and Macao – China Travel Service (Macao) Ltd.
      2. If the “return document” is issued before the expiry of “departure document”, the person should leave Macao before the two documents expire (subject to whichever document expires first). Otherwise, the person is required to extend the validity of the “departure document” at the respective unit until he/she is granted the “return document” and leaves Macao.
         [Note: Persons who leave Macao or extend the validity of the “departure document” after it expires are considered to be overstayers.]
      3. Both the “departure document” and the “return document” should be presented upon departure.
3. Penalty for overstay
   According to Article 58 of Law No. 16/2021 “Legal Regime of Immigration Control, Stay and Residence Authorization of the Macao Special Administrative Region”, non-residents who overstay not because of non-imputable justified reasons will be deported and may be interdicted from entry and prohibited from making applications for Residence Authorization or Special Authorization to Stay for two years starting from the expiry of the entry interdiction period. If a non-resident overstays for not more than 30 days, is not a repeated offender of such infraction and pays the minimum fine (MOP500 per overdue day) upon giving himself or herself to the police or immediately after he or she is discovered, the above stipulation is not applicable. In addition, according to Article 94 of Law No. 16/2021, repetition of the same infraction within 1 year from the date the decision of administrative penalty becomes unappealable and any new administrative infraction committed within 5 years from the previous infraction are considered to be recidivism.

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Application Status Enquiry and Result Collection

Method of result collection: Collect in person

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