Receiving suggestions or complaints from tourists

Service Introduction

Service detail: Receiving and relay tourists suggestions, commend and complaints to relevant government department.

Service group: Tourists.

Location and service hours

MGTO headquarter

• Address: Alameda Dr. Carlos d’Assumpção, n.^os 335-341, Edifício “Hot Line”, 12º andar, Macau
• Telephone: (853) 28315566
• Fax: (853) 28510104
• Email: mgto@macaotourism.gov.mo
• Office hours:
  Monday to Thursday: 9:00am – 1:00pm, 2:30pm – 5:45pm
  Friday: 9:00am-1:00pm, 2:30pm – 5:30pm
  (Closed on Saturdays, Sundays and public holidays)

Tourist Information Counters

• Largo do Senado, Edif. Ritz
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Outer Harbour Ferry Terminal
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Border Gate
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Macau International Airport
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Taipa Ferry Terminal
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• The Hong Kong-Zhuhai-Macao Bridge Frontier Post at Macao Port
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM
• Qingmao Port
  • Telephone: (853) 28333000
  • Office hours: Monday to Sunday 9:00AM – 8:00PM