Application

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How to Apply

Submission Period：N/A

Application Procedures and Documents Required:

• In-person：Colina de Mong-Ha, UTM Educational Hotel (Pousada de Mong-Ha)

Office Hours for Reservation:

Monday to Friday (0900-1730)

(Closed on Saturday, Sunday and Public Holidays)

• By phone：（853）2851 5222
• By e-mail：pmh@utm.edu.mo
• By fax：（853）2855 6925

* Check-In: Valid identification document is required (e.g. ID card / passport)

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Application Location and Office Hours

• In-person：Colina de Mong-Ha, UTM Educational Hotel (Pousada de Mong-Ha)

Office Hours for Reservation:

Monday to Friday (0900-1730)

(Closed on Saturday, Sunday and Public Holidays)

• By phone：（853）2851 5222
• By e-mail：pmh@utm.edu.mo
• By fax：（853）2855 6925

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Charges

No handling fee or tax

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Processing Time

Accommodation Service:

• Reservation enquiries : Completed within 20 minutes (Performance Pledge Programme)li>
• Check-in: Completed within 10 minutes (Performance Pledge Programme)
• Concierge service : Completed within 8 minutes (Performance Pledge Programme)
• Booking of recreational facilities : Completed within 8 minutes (Performance Pledge Programme)
• Shuttle service : On time (based on the schedule) (Performance Pledge Programme)
• Check-out : Completed within 15 minutes (Performance Pledge Programme)
• Housekeeping service : Completed within 1 hour (Performance Pledge Programme)
• Laundry service (Normal) : Return on the following day (Performance Pledge Programme)
• Laundry service (Express) : Return on the same day (Performance Pledge Programme)

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Remarks/Notes for Application

1. Check-In: Room rates and methods of payment（https://www.iftm.edu.mo/EducationalHotel）
2. Laundry service (Normal) : Refer to the charges on the laundry list for settlement
3. Laundry service (Express) : Refer to the charges on the laundry list for settlement

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Relative Regulations or Requirements

N/A

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Status Enquiry and Service Results Collection

Enquiry on application status：

• In-person：Colina de Mong-Ha, UTM Educational Hotel (Pousada de Mong-Ha)
• By phone：（853）2851 5222
• By e-mail：pmh@utm.edu.mo
• By fax：（853）2855 6925

Collection methods of service results：a verbal or written confirmation

Documents need to be presented or submitted upon receipt of the service results：Valid identification document is required (e.g. ID card / passport)

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