How to Apply (Educational Hotel guests only)
Submission Period：N/A
Application Procedures and Documents Required
- Reservation service：
Make reservations through the following channels: Walk-in, telephone, email, fax, online reservation system and Mobile App（App） - Complete settling payment service：
In-person - Provide menu service：
Provide menus through the following channels: In person, telephone, email, fax, online reservation system and Mobile App（App）
Application Location and Office Hours
Walk-in (within restaurant opening hours)：IFTM Pousada Restaurant, Colina de Mong-Há, Macao, China
- Pousada Restaurant opening hours:
Monday to Sunday
Breakfast: 07:30 – 10:30 (Last order 10:00) - Educational Restaurant office hours:
Monday to Thursday, 09:00 – 13:00 and 14:30 – 17:45
Friday, 09:00 – 13:00 and 14:30 – 17:30
(Closed on Saturdays, Sundays and Public Holidays)
Telephone： (Monday to Friday 10:00 – 21:00. Closed on Saturdays, Sundays and Public Holidays)
（853）8598 3077 / (853) 8598 1416 / (853) 8598 1446
Email：fbreservation@utm.edu.mo
Fax：（853）8598 3035
Online reservation：online reservation system
Mobile App（App）：The app can be downloaded at Google Play Store or Apple iTunes Store for free by searching the key words Macao University of Tourism.
Charges
Free of charge
Processing Time
1. Reservation service：
- Walk-in：reply immediately within the restaurant opening hours; do not accept walk-in reservation during non-opening hours
- Telephone：reply immediately within the restaurant opening hours
- Email：Office hours – reply on the same day (Performance Pledge Programme)
- Fax：Office hours – reply on the same day; Non-office hours – reply on the next working day
- Online reservation system：confirm on the same day(Performance Pledge Programme)
- Mobile App ：confirm on the same day
2. Complete settling payment：
Completed within 8 minutes (Performance Pledge Programme)
3. Menu Quotation：
Provided within 3 working days (Performance Pledge Programme)
Remarks/Notes for Application
- Pousada Restaurant opening hours:
Monday to Sunday，
Breakfast: 07:30 – 10:30 (Last order 10:00) - Educational Restaurant office hours：
Monday to Thursday, 09:00 – 13:00 and 14:30 – 17:45
Friday, 09:00 – 13:00 and 14:30 – 17:30
(Closed on Saturdays, Sundays and public holidays)
Relative Regulations or Requirements
N/A
Status Enquiry and Service Results Collection
Enquiry on application status：Walk-in, telephone or fax
- Educational Restaurant
Address: Colina de Mong-Há, Macao, China
Telephone：（853）8598 3076 / （853）8598 3077
Fax：（853）8598 3035 - Educational Restaurant office
Telephone：（853）8598 1416 / (853) 8598 1446
Fax：（853）8598 3035
Email：iftfb@utm.edu.mo
Collection methods of service results：
- Walk-in：Reply verbally or written form
- Telephone：Reply verbally
- Email：Reply by email
- Fax：Reply verbally or written form
- Online reservation system：Reply by email or SMS
- Mobile App: Reply by email or SMS
Documents need to be presented or submitted upon receipt of the service results：N/A