How to process
Application procedures and required documents
Online application:
Applicants can log in to the “Macao One Account” for application through the “Macao One Account” mobile application or the designated webpage for online services on the IAM website.
Application by in-person visit:
Applicants can submit the following documents to the services locations of IAM in person or by a representative for application:
- Complete the Application Form for “Friends of IAM” Membership Card (The form can be obtained for free from any of the Public Services Centres or downloaded from the IAM website.);
- Photocopy of valid identification document:
2.1. For Macao resident
-Photocopy of a valid Macao SAR Resident Identity Card;
2.2. For Non-resident of Macao
-Photocopy of a valid Non-resident Worker’s Identity Card or photocopy of a valid Special Authorization to Stay issued by the competent authority of Macao with validity of not less than 3 months;
-If the applicant is a student, photocopy of a valid Special Authorization to Stay and photocopy of a valid Student Card with validity of not less than 3 months should be submitted; - A recent colour photo measuring 1.5 x 1.8 inches.
Documents to be presented:
1.(For Macao resident)
-Original of a valid Macao SAR Resident Identity Card;
2.(For Non-resident of Macao)
-Original of a valid Non-resident Worker’s Identity Card or a valid Special Authorization to Stay issued by the competent authority of Macao with validity of not less than 3 months;
-If the applicant is a student, original of a valid Special Authorization to Stay and a valid Student Card with validity of not less than 3 months should be presented.
Locations for processing the procedure and office hours
Location:
- Integrated Services Centre：Avenida da Praia Grande, n.os 762-804, Edifício China Plaza, 2/F, Macau
- Northern District Public Services Centre：Rua Nova da Areia Preta, n.º 52, Centro de Serviços da RAEM, Macau
- Central District Public Services Centre：Rotunda de Carlos da Maia, n.os 5 e 7, Complexo da Rotunda de Carlos da Maia, 3/F, Macau
- Islands District Public Services Centre：Rua de Coimbra, nº 225, 3/F, Centro de Serviços da RAEM das Ilhas, Taipa
- Islands District Public Services Centre – Seac Pai Van Station：Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6/F, Coloane
Office hours:
Services Centres
Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
Islands District Public Services Centre – Seac Pai Van Station
Monday to Friday, 9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:00 p.m. (closed on Saturdays, Sundays and public holidays)
Fees
Application fee: Not applicable
Form fee: Not applicable
Stamp Duty: Not applicable
Deposit: Not applicable
Fees, Charges and Prices List: Not applicable
Time required for processing
Processing time: 13 working days
Remarks/ points to note for application
Important note:
For applicants aged under 18, a completed application form signed by a parent or guardian should be submitted with a photocopy of the valid identity document of the said parent or guardian.
Relevant standards or requirements
N/A
Progress enquiry and obtaining result of service
Methods of collection of service results
1. Collection in person at Public Services Centres
– Collection in person: The original of the applicant’s valid identification document and the receipt issued by IAM must be produced;
– Collection on behalf of applicant: A photocopy of the applicant’s valid identification document, the receipt issued by IAM and the original of the valid identification document of the person collecting the membership card must be produced.
＊If the relevant receipt cannot be produced, the person collecting the membership card can produce the SMS notification sent by IAM and the original of the applicant’s valid identification document instead.
2. Electronic membership card
Macao One Account: The applicant can bind the processed membership card to “My cards” with simple clicks in “Macao One Account” mobile application for future use.
– IAM Connect: The applicant can bind the processed membership card to “My account”-Friends of IAM Membership Card in IAM’s “IAM Connect” mobile application for future use.
3. Self-collection at “Smart Collect” Smart Locker
The “Friends of IAM” electronic membership card can be collected through the “Smart Collect” Smart Locker. If the applicant is not able to pick up the document on time from the “Smart Collect” Smart Locker at the selected Government 24-hour Self-service Centre, the relevant membership card will be returned to a designated Public Service Centre under IAM. The applicant will then need to pay close attention to Macao One Account notifications and SMS notifications, and collect the membership card at the designated centre.
＊For details of the “Smart Collect” Smart Locker, please refer to the dedicated website of the Government 24-hour Self-service Centres.